Overall Purpose of the Role:

Continuity Co-ordinator will be responsible to the Service Continuity Manager for recovery of selected customer IT Systems and/or Environments in the event of a disaster, including (but not limited to):
• Mainframe platforms
• Midrange systems (UNIX, AS400, Tandem)
• Wintel systems
• Storage platforms
• Network Infrastructure
• Distributed systems (AD, DHCP)
• Applications verification
• Support to functional UAT
Leveraging strong relationships with service provider groups, the Service Continuity Co-ordinator will ensure all accredited systems and platforms are continuously recoverable through:
• Effective governance of Change Management activity
• Continuous review and improvement of plans and procedures
• Implementation of a set of workplace behaviours that align with a transformed, ITIL-based process set
• Recovery Control Centre Leadership and Co-ordination
• Workload assignment and management
• Influencing architectural strategy
The Service Continuity Co-ordinator will be proactively seeking direct engagement with internal resource stakeholders on a regular basis to report progress on agreed tasks, conduct regular reviews of readiness and manage risks associated with effective recovery.
The Service Continuity Co-ordinator will also play a key part in identifying, defining and organising detailed technical procedures for the purposes of improving system recoverability. Critical to success in this space is collaboration with EDS SME’s to ensure plans and identified solutions meet client needs.

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